Customer Success Manager Resume
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Classic Linear — Customer Success Manager Resume
Traditional single-column layout with clean typography
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
NRR Achievement
2023Education
BBA in Marketing
2014-08 - 2018-05Skills
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
NRR Achievement
2023Education
BBA in Marketing
2014-08 - 2018-05Skills
Modern Split — Customer Success Manager Resume
Contemporary split layout with bold typography
Ryan Cooper
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Education
BBA in Marketing
2014-08 - 2018-05Professional Summary
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Skills
Contact
Skills
Ryan Cooper
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Education
BBA in Marketing
2014-08 - 2018-05Professional Summary
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Skills
Contact
Skills
Minimalist — Customer Success Manager Resume
Clean and minimal design focusing on content
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
NRR Achievement
2023Education
BBA in Marketing
2014-08 - 2018-05Skills
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
NRR Achievement
2023Education
BBA in Marketing
2014-08 - 2018-05Skills
Executive — Customer Success Manager Resume
Professional layout ideal for senior positions
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Education
BBA in Marketing
2014-08 - 2018-05Achievements
Skills
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Education
BBA in Marketing
2014-08 - 2018-05Achievements
Skills
Creative — Customer Success Manager Resume
Dynamic layout perfect for creative professionals
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Skills
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
NRR Achievement
2023Education
BBA in Marketing
2014-08 - 2018-05Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Skills
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
NRR Achievement
2023Education
BBA in Marketing
2014-08 - 2018-05Compact — Customer Success Manager Resume
Space-efficient design without compromising readability
Ryan Cooper
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Education
BBA in Marketing
2014-08 - 2018-05Achievements
NRR Achievement
2023Summary
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Contact
Skills
Ryan Cooper
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Education
BBA in Marketing
2014-08 - 2018-05Achievements
NRR Achievement
2023Summary
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Contact
Skills
Timeline — Customer Success Manager Resume
Chronological focus with visual timeline elements
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
Achievements
NRR Achievement
2023Education
Education
BBA in Marketing
2014-08 - 2018-05Skills
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Experience
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
Achievements
NRR Achievement
2023Education
Education
BBA in Marketing
2014-08 - 2018-05Skills
Skills Focused — Customer Success Manager Resume
Highlights technical and professional competencies
Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Skills
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.
Achievements
NRR Achievement
2023Education
BBA in Marketing
2014-08 - 2018-05Ryan Cooper
CSM with 6 years driving retention and expansion in B2B SaaS. Manages $8M ARR portfolio with 95% net revenue retention. Passionate about turning customers into advocates.
Skills
Experience
Senior Customer Success Manager at Zendesk
2020-06 - PresentManaged 40-account portfolio worth $8M ARR. Achieved 95% NRR through proactive QBRs, health scoring, and expansion plays. Drove 3 enterprise upsells totalling $1.2M.
Customer Success Manager at Bazaarvoice
2018-03 - 2020-05Managed 60 mid-market accounts. Improved renewal rate from 80% to 91% in 18 months through improved onboarding and engagement cadences.